We're here to help. Find answers below or reach out to us directly.
Have a question, concern, or need to report an issue? We'd love to hear from you. Our team typically responds within 24 hours.
Make sure you have the latest version of the app installed. Try closing the app completely and reopening it. If the issue persists, restart your device and try again.
Check that you have enough storage space in your plan. You can see your storage usage on the My Account screen. If you've reached your limit, you'll need to upgrade your plan or delete some existing stories.
Double-check the phone number you entered. Make sure you included the correct country code. The recipient should check their text messages — the link arrives via SMS. Some carriers may filter automated messages, so they should also check their spam or filtered messages folder.
Make sure you're signed in with the same email on all devices. Go to the My Account tab and verify you're signed in. Pull down on the Library screen to refresh and trigger a sync.
If you encounter inappropriate, harmful, or copyrighted content on Horse's Mouth, you can report it directly within the app by tapping the three-dot menu on any story and selecting "Report Story." You can also block users who are behaving inappropriately.
If you prefer to report via email, please include as much detail as possible (story title, username, description of the issue) and send it to headhorse@horsesmouthapp.com.
Our team reviews all reports and takes appropriate action, which may include content removal, account suspension, or permanent bans for repeat or serious violations.